Dealing with Difficult People Training

Most of us are forced to deal with difficult people daily. Whether at home or at work, we need to recognize difficult personality types and how to deal with them effectively.  This class teaches the skills necessary for dealing with hard-to-handle people.

You will learn how to:

Seminar Tips:

One of the most effective ways to communicate with difficult people is in writing.  It allows you to present your points in an orderly fashion, which is not always possible during oral communication.

Additional Seminar Available

Dealing with Angry and Difficult People

At one time or another, everyone has to deal with irate, rude, impatient, persistent, or aggressive people. They include complainers, unreasonable and irresponsible people, hostiles, passive aggressive people who give either too little or too much information, sarcastic people, those who use the silent treatment, upset people who use foul language, and others with whom we experience difficult interaction.

This one-day workshop presents useful techniques that help all employees "keep their cool" in a wide variety of difficult situations. It outlines the successful elements of dealing with difficult situations and difficult people of all types—whether they are customers or colleagues..

The objective of the session is to give participants skills to offset difficult situations and dissolve barriers to excellent interpersonal relations with both internal and external customers and colleagues. Participants will explore the main causes of customer/employee frustration and anger and how these can be alleviated. This workshop will prepare them to handle a day where everything goes wrong.

Participants will learn the most effective strategies for:

The following topics will be addressed in facilitated group discussions:

Participants will discover effective strategies for:


We recommend using real case studies from client organizations in this workshop. Participants will be encouraged to share actual cases of difficult people and situations they have encountered.

Schedule This Training

For groups of 3 or more participants

Cypress Media Group presents this seminar as an on-site offering at your work location or at an off-site location of your choice. We can customize this training program to suit your precise training needs.

For economic reasons, this seminar is only offered to groups of roughly three or more people with the same training needs. If you have a group with similar training needs, please call us at 770-640-9918 or E-mail to discuss your interest.

For fewer than 3 participants

We do not offer this course as an open enrollment public offering for individuals. If you have fewer than three participants who are interested in this course, the cost will be the same as for a larger group.

Please call us at 770-640-9918 or E-mail to discuss your interest.

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